General Information

The supplier and seller of the products available through this website is NALA D.O.O., registered in Novi Sad, Republic of Serbia.

The Buyer is considered to be any visitor of the online store who selects one or more products, adds them to the shopping cart, and completes the purchase process by choosing an available payment method, including payment by credit card or cash on delivery.

Through the online store, the Buyer has the opportunity to purchase products displayed on the Seller’s website.

The owner and operator of the website is NALA D.O.O., with its registered office at Kosovska 26, 21000 Novi Sad, Republic of Serbia.

Company Registration Number: 22182048
Tax Identification Number (PIB): 115601159

The Seller operates in accordance with applicable laws and regulations of the Republic of Serbia.

All prices displayed on the website include Value Added Tax (VAT), unless otherwise stated.

All payments are processed in the official currency of the Republic of Serbia – the Serbian dinar (RSD).

For information purposes only, prices may be displayed in other currencies based on the official middle exchange rate published by the National Bank of Serbia. The final amount charged to the Buyer’s payment card will be calculated in the currency of the Buyer’s bank account according to the exchange rate applied by the relevant card provider. Since these exchange rates are determined by banks and card organizations, the final charged amount may differ slightly from the price displayed on the website.

The prices shown in the online store apply exclusively to purchases made through the website.

Thank you for your understanding.

Ordering

Products can be ordered exclusively through the online store. Once an order has been successfully submitted, it is considered binding and cannot be cancelled without following the applicable cancellation and return procedures.

If the Seller is unable to deliver all products included in an order, the Seller will deliver the available products and inform the Buyer about the status of the remaining items.

The Buyer will be contacted by email or telephone regarding any delayed products, including information about the expected delivery period. Once the remaining products become available, the Seller will arrange delivery within the agreed timeframe.

Payment

Available Payment Methods

Cash on Delivery

When choosing cash on delivery, payment for the ordered products is made directly to the courier upon receipt of the package. Payment must be made in cash in the amount stated in the order confirmation.