INTERNATIONAL SHIPMENTS

Orders placed outside the Republic of Serbia are shipped via DHL courier service. Order processing takes approximately 3–5 business days. Please note that the final delivery timeframe may vary depending on the customs clearance process in the destination country.

IMPORTANT NOTICE

NALA D.O.O is not responsible for customs duties, import taxes, or any additional fees that may be charged by the destination country. These costs are the sole responsibility of the customer and are not included in the product prices displayed on our website.

INTERNATIONAL DELIVERY RATES

For detailed DHL delivery rates according to shipping zones.

DUTIES AND TAXES

International orders may be subject to customs duties, taxes, and other import-related charges imposed by local authorities. All such costs must be paid by the customer. For further information regarding possible charges, we recommend contacting your local customs office.

DAMAGED PACKAGES

If your package arrives damaged, please contact us at office@nala.rs as soon as possible. We will review the situation and work to resolve the issue in the quickest and most satisfactory way possible.